See Your Recent and Missed Calls

Recents is the phone's call history: every call in and out on your business's numbers, newest first, the way a phone's own Recents lists them.

Open RecentsCopy a link to this section

• On the web: open the dial pad and switch to Recents at the top. Keypad switches back.
• In the app: open the phone and tap Recents in the bar along the bottom. The calls take the keypad's place; tap Keypad to dial a number again.

Read a callCopy a link to this section

Each call shows:

• Who it was with: the client's name and picture, or the number when no client has it.
• Whether it was Incoming, Outgoing or Missed, or On a call now while it is still up. Missed calls are in red.
• Who took it ("Taken by Ana"), for a call that came in and somebody answered.
• When it was.

Pick what to list above the calls:

• All: every call in and out.
• Missed: only the calls that came in and nobody took. A caller who hung up before anyone picked up counts as missed.
• Mine: only the calls you took or placed.

Show More loads older calls. The list updates by itself as calls start, are answered and end.

Call back or messageCopy a link to this section

• Tap a call to call that person back from your business number.
• Tap the message button beside it to open their conversation in the inbox, to text instead.

Who sees RecentsCopy a link to this section

Recents needs the Manage Conversations permission and the two-way inbox, the same as the inbox. A team member who sees only their own clients' conversations sees only their own clients' calls here too. Without permission to see clients' contact details, a call from a number no client has reads as unknown and can't be called back. See Who can message and spend credits.

In a location group whose shops share one receptionist line, a shop's Recents also lists the calls the line put through to it. Those appear the next time Recents is opened rather than as they ring.