Never Miss Another Client, Day Or Night
Percy is the AI receptionist built into Perceny. It answers texts, phone calls, web chat and email with your real hours, menu and prices, books the appointment, sends the deposit link, and hands anything tricky to the right person on your team.
- No contracts
- Free migration
- Live in ~10 minutes
- Support 7 days a week
Percy · Luxe & Co
AI Receptionist · Text
Thu · 11:42 PM
Hi! Anything open Friday for a balayage?
2:30 please!
Amazing, thank you!!
One Receptionist, Every Channel
Wherever Clients Reach Out, Percy Answers
Text
Replies in seconds, at 2 PM or 2 AM
Phone Calls
Answers, books and transfers when a caller wants a person
Web Chat
Turns website visitors into booked appointments
Answers inbox questions with your real menu and hours
Fill Your Book While You’re Behind The Chair
Clients ask for a time, Percy checks your real availability and books it, no back-and-forth, no “let me check and text you back.” Moves and cancellations are handled the same way, and the opening goes straight back on the calendar.
- Checks live availability and books, moves or cancels appointments
- Books “the usual” for regulars and handles “I’m running late” texts
- Sends deposit and card-on-file links so the spot is secured
- Adds clients to the waitlist, or takes them off it, when they ask
- Answers gift card and membership balance questions, and sells both by link
Handled By Percy
Overnight and this morning
Jess M.
Balayage · Fri 2:30 PM with Maria
Booked11:43 PMAva R.
Silk Press moved to Tue 4:00 PM
Moved7:12 AMChloe D.
Gloss Refresh · slot back on the calendar
Cancelled8:05 AMNina S.
Joined the Saturday waitlist
Waitlist8:31 AM
Deposit links sent with every new booking
Every Call Picked Up, Even In The Middle Of A Color Service
When a call comes in to your Perceny number, Percy answers in a natural voice, books the appointment and texts the caller their links. When someone wants a person, the call goes straight to your shop line.
- Answers, checks availability and books while the caller is on the line
- Texts the caller a booking, deposit or directions link during the call
- Transfers to your shop line the moment a caller asks for a person
- Natural voices in English, Spanish and more
- Switch it off and calls forward to the shop as usual
Incoming Call · Danielle K.
Answered by Percy · 01:12
Percy: Thanks for calling Luxe & Co, this is Percy. How can I help?
Caller: Can I get a trim tomorrow after work?
Percy: Ava has 5:30 PM tomorrow. Want it? I’ll text you the confirmation.
Caller: Perfect. Actually, can I talk to someone about a color correction?
Fill Tomorrow’s Gaps Without Picking Up The Phone
Write the purpose in plain words, confirm tomorrow, fill a last-minute opening, follow up after a visit, and Percy makes the call. You get the outcome back on the client’s profile, not a to-do list.
- Start a call from the client’s profile, or let a workflow trigger it
- Reports what happened on every call so your team knows what’s next
- Leaves a short voicemail when nobody picks up
- Clients can ask to be called back later
- Respects consent and quiet hours, for clients in the US and Canada
Call The Client With AI
3 CallsPurpose
Maria had a cancellation at 3:00 PM today. Offer the opening to clients due for a gloss refresh.
- SBooked
Sofia L.
Took the 3:00 PM gloss refresh
- PVoicemail
Priya N.
Left a short voicemail
- ECall Back
Elena V.
Asked for a call after 6 PM
Consent and quiet hours respected
An AI Receptionist That Knows When To Step Back
Percy works for your salon, on your rules. Your team can jump into any conversation, sensitive details stay out of the thread, and the decisions that involve money stay with people.
Jess M.
Inbox · Text
Can you send me my receipt from Friday?
Of course, Jess! Your receipt is on its way by text.
Thanks. Also, can I get a refund on the toner?
I’ve passed your refund request to our team. Someone will reply here shortly.
Stop Or Resume Anytime
Pause Percy in any single conversation with one tap, then hand it back.
Always On Or After Hours
Let it answer every message, or only when the salon is closed.
Your Team Goes First
Choose how long Percy waits for a person to reply before it steps in.
Cards And IDs Stay Hidden
Photos showing a payment card or ID are hidden and removed from the thread.
Personal Data Redacted
Personal details are redacted before a message ever reaches the AI.
No Refunds On Its Own
Refund requests are logged for your team. Percy never issues one itself.
Every Conversation Visible
Every message Percy sends lives in your inbox, ready for your team to read.
Answers With Your Real Prices, Not Guesses
Percy already knows what Perceny knows: your hours, service menu, prices, staff and policies. Add your own Q&A notes and instructions, pick the tone, and every reply sounds like your front desk on its best day.
- Uses your live hours, services, prices, staff and policies
- Your Q&A notes cover parking, prep, patch tests and anything else clients ask
- Choose its name and tone: Warm, Clear and Direct, or Professional
- Looks at photos clients send, like the color they’re hoping for
- Handles directions and receipt requests without pulling anyone off the floor
What Percy Knows
Pulled from your Perceny account
Hours
Tue to Sat
Service Menu & Prices
42 services
Team
6 stylists
Policies
Deposits, late arrivals
Your Q&A Note
Is there parking?
Free lot behind the salon. Enter from Oak Street.
Tone
The Tricky Ones Go Straight To The Right Stylist
Write the topics that need a human in plain words and choose who takes each one: the client’s own professional, a specific team member or the front desk. Percy hands the conversation over and alerts them right away.
- Route each topic to the client’s professional, a team member or the front desk
- Instant alerts by SMS, email or push notification
- Hands over after a few unsuccessful tries instead of going in circles
- Refund requests are logged for your team, Percy never issues one itself
Handoff Topics
Written in plain words- Color correctionMaria
- Refund questionFront desk
- Unhappy with a serviceTheir professional
- Bridal party bookingSofia
Handed to Maria
Jess asked about fixing box dye before her balayage. Topic: Color correction.
Welcome Every Client In The Language They Speak
Your service menu, website description, message templates and blasts translate automatically into the languages Perceny supports, and on the phone Percy speaks English, Spanish and more.
- Services, products and categories translated automatically
- Website description, message templates and blasts translated too
- English, Spanish, French, Portuguese, Italian, Polish, Chinese, Arabic and Hindi
- Your hand edits are never overwritten
Service Menu
9 languages- Auto-Translated
Corte y peinado de mujer
Women’s Cut & Style
- Your Edit Kept
Brillo y matiz
Gloss Refresh
- Auto-Translated
Hidratación profunda
Deep Conditioning
Phone Voice
English, Spanish and more
Percy Starts Answering In Three Steps
Percy learns from what is already in your Perceny account, so there is no script to write and nothing to train.
- Step 1
Connect Your Number
Percy works on your Perceny business texting number, your email and your website chat. Calls to that number can be answered or forwarded to the shop.
- Step 2
Review What Percy Knows
A setup checklist walks you through hours, menu, policies and Q&A notes. Try it in the test preview before a single client sees a reply.
- Step 3
Turn It On
Pick always on or only when closed, and choose how long it waits for your team. Stop it in any conversation, anytime.
See What People
Say About Perceny

Perceny has been a breath of fresh air. The system is operationally sound and gives us so much more stability with booking and payment processing. Since joining we’ve convinced a lot of other shops in our state to join too. The system is industry leading, the service is phenomenal, and our revenue and client retention have increased immensely.
Jaymes XayaCEO at Lavish By Minor DetailsFrequently Asked Questions
Discover the questions we get asked a lot to easily find answers to common questions.
Still have Questions?
Book a Demo and our team will walk you through everything.
Percy writes from your real hours, menu, prices and policies plus the Q&A notes you add, and you choose its tone: Warm, Clear and Direct, or Professional. On the phone it uses natural voices in English, Spanish and more. Try it in the test preview box during setup and judge for yourself before any client sees a reply.
Let Percy Answer While You Do The Hair.
Texts, calls, web chat and email answered day and night, with your team one tap away.
- No contracts
- Free migration
- Live in ~10 minutes
- Support 7 days a week










