PercenyPerceny
Meet Percy, Your AI Receptionist

Never Miss Another Client, Day Or Night

Percy is the AI receptionist built into Perceny. It answers texts, phone calls, web chat and email with your real hours, menu and prices, books the appointment, sends the deposit link, and hands anything tricky to the right person on your team.

Get Started
  • No contracts
  • Free migration
  • Live in ~10 minutes
  • Support 7 days a week

Percy · Luxe & Co

AI Receptionist · Text

AI

Thu · 11:42 PM

Hi! Anything open Friday for a balayage?

Hi Jess! Maria has two openings Friday for a balayage. Which works better?
10:00 AM2:30 PM

2:30 please!

You’re booked with Maria, Friday at 2:30 PM. A deposit holds your spot:Pay Deposit
Booked · Fri 2:30 PM · Balayage

Amazing, thank you!!

Answered after hours
Deposit link sent

One Receptionist, Every Channel

Wherever Clients Reach Out, Percy Answers

Text

Replies in seconds, at 2 PM or 2 AM

Phone Calls

Answers, books and transfers when a caller wants a person

Web Chat

Turns website visitors into booked appointments

Email

Answers inbox questions with your real menu and hours

Books On Its Own

Fill Your Book While You’re Behind The Chair

Clients ask for a time, Percy checks your real availability and books it, no back-and-forth, no “let me check and text you back.” Moves and cancellations are handled the same way, and the opening goes straight back on the calendar.

  • Checks live availability and books, moves or cancels appointments
  • Books “the usual” for regulars and handles “I’m running late” texts
  • Sends deposit and card-on-file links so the spot is secured
  • Adds clients to the waitlist, or takes them off it, when they ask
  • Answers gift card and membership balance questions, and sells both by link

Handled By Percy

Overnight and this morning

No Staff Needed
  • Jess M.

    Balayage · Fri 2:30 PM with Maria

    Booked11:43 PM
  • Ava R.

    Silk Press moved to Tue 4:00 PM

    Moved7:12 AM
  • Chloe D.

    Gloss Refresh · slot back on the calendar

    Cancelled8:05 AM
  • Nina S.

    Joined the Saturday waitlist

    Waitlist8:31 AM

Deposit links sent with every new booking

Answers The Phone

Every Call Picked Up, Even In The Middle Of A Color Service

When a call comes in to your Perceny number, Percy answers in a natural voice, books the appointment and texts the caller their links. When someone wants a person, the call goes straight to your shop line.

  • Answers, checks availability and books while the caller is on the line
  • Texts the caller a booking, deposit or directions link during the call
  • Transfers to your shop line the moment a caller asks for a person
  • Natural voices in English, Spanish and more
  • Switch it off and calls forward to the shop as usual

Incoming Call · Danielle K.

Answered by Percy · 01:12

Live

Percy: Thanks for calling Luxe & Co, this is Percy. How can I help?

Caller: Can I get a trim tomorrow after work?

Percy: Ava has 5:30 PM tomorrow. Want it? I’ll text you the confirmation.

Caller: Perfect. Actually, can I talk to someone about a color correction?

Booked · Trim · Tomorrow 5:30 PMTransferred to front desk
Calls Clients For You

Fill Tomorrow’s Gaps Without Picking Up The Phone

Write the purpose in plain words, confirm tomorrow, fill a last-minute opening, follow up after a visit, and Percy makes the call. You get the outcome back on the client’s profile, not a to-do list.

  • Start a call from the client’s profile, or let a workflow trigger it
  • Reports what happened on every call so your team knows what’s next
  • Leaves a short voicemail when nobody picks up
  • Clients can ask to be called back later
  • Respects consent and quiet hours, for clients in the US and Canada

Call The Client With AI

3 Calls

Purpose

Maria had a cancellation at 3:00 PM today. Offer the opening to clients due for a gloss refresh.

  • S

    Sofia L.

    Took the 3:00 PM gloss refresh

    Booked
  • P

    Priya N.

    Left a short voicemail

    Voicemail
  • E

    Elena V.

    Asked for a call after 6 PM

    Call Back

Consent and quiet hours respected

You Stay In Control

An AI Receptionist That Knows When To Step Back

Percy works for your salon, on your rules. Your team can jump into any conversation, sensitive details stay out of the thread, and the decisions that involve money stay with people.

JM

Jess M.

Inbox · Text

Percy Replying

Can you send me my receipt from Friday?

Of course, Jess! Your receipt is on its way by text.

Thanks. Also, can I get a refund on the toner?

I’ve passed your refund request to our team. Someone will reply here shortly.

Refund request logged for the teamStop Percy
  • Stop Or Resume Anytime

    Pause Percy in any single conversation with one tap, then hand it back.

  • Always On Or After Hours

    Let it answer every message, or only when the salon is closed.

  • Your Team Goes First

    Choose how long Percy waits for a person to reply before it steps in.

  • Cards And IDs Stay Hidden

    Photos showing a payment card or ID are hidden and removed from the thread.

  • Personal Data Redacted

    Personal details are redacted before a message ever reaches the AI.

  • No Refunds On Its Own

    Refund requests are logged for your team. Percy never issues one itself.

  • Every Conversation Visible

    Every message Percy sends lives in your inbox, ready for your team to read.

Knows Your Salon

Answers With Your Real Prices, Not Guesses

Percy already knows what Perceny knows: your hours, service menu, prices, staff and policies. Add your own Q&A notes and instructions, pick the tone, and every reply sounds like your front desk on its best day.

  • Uses your live hours, services, prices, staff and policies
  • Your Q&A notes cover parking, prep, patch tests and anything else clients ask
  • Choose its name and tone: Warm, Clear and Direct, or Professional
  • Looks at photos clients send, like the color they’re hoping for
  • Handles directions and receipt requests without pulling anyone off the floor

What Percy Knows

Pulled from your Perceny account

Hours

Tue to Sat

Service Menu & Prices

42 services

Team

6 stylists

Policies

Deposits, late arrivals

Your Q&A Note

Is there parking?

Free lot behind the salon. Enter from Oak Street.

Tone

WarmClear and DirectProfessional
Hands Off To The Right Person

The Tricky Ones Go Straight To The Right Stylist

Write the topics that need a human in plain words and choose who takes each one: the client’s own professional, a specific team member or the front desk. Percy hands the conversation over and alerts them right away.

  • Route each topic to the client’s professional, a team member or the front desk
  • Instant alerts by SMS, email or push notification
  • Hands over after a few unsuccessful tries instead of going in circles
  • Refund requests are logged for your team, Percy never issues one itself

Handoff Topics

Written in plain words
  • Color correctionMaria
  • Refund questionFront desk
  • Unhappy with a serviceTheir professional
  • Bridal party bookingSofia
Alert them bySMSEmailPush

Handed to Maria

Jess asked about fixing box dye before her balayage. Topic: Color correction.

Speaks Their Language

Welcome Every Client In The Language They Speak

Your service menu, website description, message templates and blasts translate automatically into the languages Perceny supports, and on the phone Percy speaks English, Spanish and more.

  • Services, products and categories translated automatically
  • Website description, message templates and blasts translated too
  • English, Spanish, French, Portuguese, Italian, Polish, Chinese, Arabic and Hindi
  • Your hand edits are never overwritten

Service Menu

9 languages
EnglishEspañolFrançaisPortuguês
  • Corte y peinado de mujer

    Women’s Cut & Style

    Auto-Translated
  • Brillo y matiz

    Gloss Refresh

    Your Edit Kept
  • Hidratación profunda

    Deep Conditioning

    Auto-Translated

Phone Voice

English, Spanish and more

Natural Voice
How It Works

Percy Starts Answering In Three Steps

Percy learns from what is already in your Perceny account, so there is no script to write and nothing to train.

  1. Step 1

    Connect Your Number

    Percy works on your Perceny business texting number, your email and your website chat. Calls to that number can be answered or forwarded to the shop.

  2. Step 2

    Review What Percy Knows

    A setup checklist walks you through hours, menu, policies and Q&A notes. Try it in the test preview before a single client sees a reply.

  3. Step 3

    Turn It On

    Pick always on or only when closed, and choose how long it waits for your team. Stop it in any conversation, anytime.

Testimonials

See What People
Say About Perceny

1 / 23
Revenue & Retention
Perceny has been a breath of fresh air. The system is operationally sound and gives us so much more stability with booking and payment processing. Since joining we’ve convinced a lot of other shops in our state to join too. The system is industry leading, the service is phenomenal, and our revenue and client retention have increased immensely.
Jaymes XayaCEO at Lavish By Minor Details
400+
Active Salons
2M+
Appointments Booked
FAQ's

Frequently Asked Questions

Discover the questions we get asked a lot to easily find answers to common questions.

Still have Questions?

Book a Demo and our team will walk you through everything.

Percy writes from your real hours, menu, prices and policies plus the Q&A notes you add, and you choose its tone: Warm, Clear and Direct, or Professional. On the phone it uses natural voices in English, Spanish and more. Try it in the test preview box during setup and judge for yourself before any client sees a reply.

Let Percy Answer While You Do The Hair.

Texts, calls, web chat and email answered day and night, with your team one tap away.

Get Started
  • No contracts
  • Free migration
  • Live in ~10 minutes
  • Support 7 days a week