Nudge clients the moment they are overdue for their usual visit
Rebook at Their Natural Interval
Visit Overdue
Rebook regulars, win back quiet clients, text back missed calls and recover no-shows without lifting a finger. Start from 65 ready-made templates, drag them into shape on a visual canvas, and let Percy write the messages for you.
Bring Back No-Shows
LiveTrigger
Appointment No-Show
Wait
For a While
1 hour
If / Else
Is First Visit
Action
AI-Written Message
Action
Send Booking Link
Preview for Maya
Hi Maya, we missed you today at Luxe & Co! No worries, life happens. Want me to find you a new time this week?
Pick a template, tweak the wording, and publish. Every one is built from the same steps you can edit on the canvas.
Rebook at Their Natural Interval
Visit Overdue
Win Back At-Risk Clients
Activity Status Changed
Missed Call Text-Back
Missed Call
Birthday Offer
Birthday
No-Show Recovery
Appointment No-Show
Ask Happy Clients for a Public Review
Review Received
Low Rating Recovery
Review Received
Offer Waitlist Openings
Waitlist Slot Available
Finish Abandoned Bookings
Booking Abandoned
After-Hours Auto-Reply
Message Received
Aftercare and Rebook
Appointment Completed
Chase Unconfirmed Appointments
Relative to a Date
Every booking, no-show, missed call, review, payment and form is a moment to follow up. Workflows listen for more than 100 events across your whole salon, so the right message goes out without anyone remembering to send it.
Choose a Trigger
Appointments
Messaging
Reviews
Memberships
A first-time client and a regular should not get the same text. Branch on who the client is, test two versions against each other, and wait until the moment a message will actually land.
Win Back At-Risk Clients
A/B TestA/B Split
Which offer books more?
Variant A
“We miss you! Here is a code for your next visit.”
Variant B
“Your stylist saved you a spot this week.”
Wait
Until a Time of Day
10:00 AM, client’s next morning
Wait for Event
Appointment Booked
Wait up to 7 days
Goal: client books, and leaves the workflow
Percy, your AI receptionist, works inside your workflows too. Write what you want in plain words and AI personalizes each message, reads replies, makes calls and picks up the conversation when a client answers.
AI-Written Message
Instructions
Invite them back for their usual service. Mention their stylist by name. Keep it short and warm.
AI Decision
Latest client replyPerceny sends reminders, confirmations and thank-yous out of the box. When you want more control, a workflow can take any of them over: a reminder that branches for first-time clients, a thank-you that only asks happy clients for a review, or a confirmation in the client’s own language.
Yours
Your wording, your timing, your channel for every client message
Once
Built-in messages stand down, so nobody hears the same thing twice
Undo
Pause the workflow and the built-in messages start again
Replaces Built-In Messages
Workflows are not only for marketing. Hand your team the right task, get a manager to sign off, post to Slack, bill clients and keep your ad platforms in the loop, all from the same canvas.
Add an Action
Integrations and AICreate Staff Task
Call Chloe back about her color
Request Staff Approval
A manager signs off on a free service
Send Slack Message
#front-desk: VIP booked for Friday
Create Invoice
Bridal party trial, due in 7 days
Send Webhook
POST to your own system
Report Conversion
Meta and GA4
Guardrails are built in, so a workflow never texts someone who opted out, wakes a client at midnight or floods their phone. Test before you publish and see exactly what happened afterwards.
Run Log
Version 3 · LiveMaya R. · Send SMS
Delivered
Sasha T. · Send SMS
Waiting for quiet hours to end
Chloe D. · Send SMS
The client hasn’t agreed to marketing messages
Jada P. · Send Email
Already got enough marketing messages this week

Perceny has been a breath of fresh air. The system is operationally sound and gives us so much more stability with booking and payment processing. Since joining we’ve convinced a lot of other shops in our state to join too. The system is industry leading, the service is phenomenal, and our revenue and client retention have increased immensely.
Jaymes XayaCEO at Lavish By Minor DetailsDiscover the questions we get asked a lot to easily find answers to common questions.
Book a Demo and our team will walk you through everything.
Workflows are included on the Business and Elite plans, with all 65 templates, the visual builder, test runs and version history. They are not part of the Entry and Solopreneur plans.
Rebooking, win-backs, missed calls and no-shows handled by workflows that run while you work.