PercenyPerceny
Workflows & Automations65 Ready-Made Templates

Put Your Salon On Autopilot

Rebook regulars, win back quiet clients, text back missed calls and recover no-shows without lifting a finger. Start from 65 ready-made templates, drag them into shape on a visual canvas, and let Percy write the messages for you.

Get Started
  • No contracts
  • Free migration
  • Live in ~10 minutes
  • Support 7 days a week

Bring Back No-Shows

Live

Trigger

Appointment No-Show

Wait

For a While

1 hour

If / Else

Is First Visit

Yes

Action

AI-Written Message

No

Action

Send Booking Link

Preview for Maya

Hi Maya, we missed you today at Luxe & Co! No worries, life happens. Want me to find you a new time this week?

65 Ready-Made Templates

Start With A Proven Play, Not A Blank Page

Pick a template, tweak the wording, and publish. Every one is built from the same steps you can edit on the canvas.

Nudge clients the moment they are overdue for their usual visit

Rebook at Their Natural Interval

Visit Overdue

Win back clients who are slipping away with a personal promo code

Win Back At-Risk Clients

Activity Status Changed

Text back every missed call with a link to book

Missed Call Text-Back

Missed Call

Wish clients happy birthday with a promo code

Birthday Offer

Birthday

Recover no-shows with a rebook link and prepayment next time

No-Show Recovery

Appointment No-Show

Ask happy clients for a Google review

Ask Happy Clients for a Public Review

Review Received

Hear about an unhappy client right away and make it right

Low Rating Recovery

Review Received

Fill a cancelled slot from your waitlist automatically

Offer Waitlist Openings

Waitlist Slot Available

Bring back clients who left online booking halfway through

Finish Abandoned Bookings

Booking Abandoned

Answer late-night texts with your booking link

After-Hours Auto-Reply

Message Received

Send aftercare tips, then a rebook link if nothing is booked

Aftercare and Rebook

Appointment Completed

Get unconfirmed appointments confirmed before the day arrives

Chase Unconfirmed Appointments

Relative to a Date

Triggers

React To Anything That Happens In Your Salon

Every booking, no-show, missed call, review, payment and form is a moment to follow up. Workflows listen for more than 100 events across your whole salon, so the right message goes out without anyone remembering to send it.

  • Appointments, waitlists, walk-ins, clients, tickets, memberships, gift cards, rewards, forms, invoices, messaging and staff events
  • Client milestones: visit overdue, days since last visit, lifetime spend, visit count and no-show count
  • Date triggers for birthdays, membership billing and gift card expiry
  • Run on a schedule, enroll clients by hand, or start from an incoming webhook

Choose a Trigger

When Something HappensOn a ScheduleRelative to a DateWhen a Client Reaches a Milestone

Appointments

Appointment Booked Online
Appointment No-Show
Appointment Canceled

Messaging

Missed Call
Message Received

Reviews

Review Received

Memberships

Membership Payment Failed
Membership Visits Running Low
Smart Branching

Send The Right Message At The Right Moment

A first-time client and a regular should not get the same text. Branch on who the client is, test two versions against each other, and wait until the moment a message will actually land.

  • If / Else conditions and multi-way branches on visits, spend, tags, membership, services and more
  • A/B split tests so you can see which message books more clients
  • Waits for a set time, until a date, a time of day or a day of the week
  • Wait for an event, like the client booking, with a timeout if it never happens
  • Goals that take a client out of the workflow the moment they book

Win Back At-Risk Clients

A/B Test

A/B Split

Which offer books more?

Variant A

“We miss you! Here is a code for your next visit.”

Variant B

“Your stylist saved you a spot this week.”

Wait

Until a Time of Day

10:00 AM, client’s next morning

Wait for Event

Appointment Booked

Wait up to 7 days

Goal: client books, and leaves the workflow

AI Inside Your Workflows

Every Follow-Up Sounds Personal, Even At Scale

Percy, your AI receptionist, works inside your workflows too. Write what you want in plain words and AI personalizes each message, reads replies, makes calls and picks up the conversation when a client answers.

  • AI-Written Message: a personal text for each client, written from your instructions
  • AI Decision: sorts clients into your branches, for example by the intent of their reply
  • AI Phone Call: Percy phones the client with a purpose you write and reports how it went
  • Hand to AI Assistant: Percy takes the next reply with an objective and limits you set
  • Usage-based, paid from your messaging credits

AI-Written Message

Instructions

Invite them back for their usual service. Mention their stylist by name. Keep it short and warm.

Hi Jada! It has been a while since your last silk press with Ava. She has openings Thursday and Saturday, want one?

AI Decision

Latest client reply
Wants to bookHas a questionNot interested
AI Phone Call
Hand to Percy
The Hidden Gem

Replace Your Built-In Reminders With Your Own

Perceny sends reminders, confirmations and thank-yous out of the box. When you want more control, a workflow can take any of them over: a reminder that branches for first-time clients, a thank-you that only asks happy clients for a review, or a confirmation in the client’s own language.

Yours

Your wording, your timing, your channel for every client message

Once

Built-in messages stand down, so nobody hears the same thing twice

Undo

Pause the workflow and the built-in messages start again

Replaces Built-In Messages

Appointment Reminders
Booking Confirmation
Please-Confirm Request
Reschedule Notice
Cancellation Notice
Thank-You After a Visit
Google Review Link
Back Office

Run The Back Office On Autopilot, Too

Workflows are not only for marketing. Hand your team the right task, get a manager to sign off, post to Slack, bill clients and keep your ad platforms in the loop, all from the same canvas.

  • Create Staff Task and Notify Staff so nothing falls through the cracks
  • Request Staff Approval before a step goes ahead
  • Send Slack Message and Send Webhook to connect the tools you already use
  • Create Invoice, Create Payment Link and Issue Gift Card without opening the dashboard
  • Report Conversion to Meta and GA4 when a workflow books a client

Add an Action

Integrations and AI

Create Staff Task

Call Chloe back about her color

Request Staff Approval

A manager signs off on a free service

Send Slack Message

#front-desk: VIP booked for Friday

Create Invoice

Bridal party trial, due in 7 days

Send Webhook

POST to your own system

Report Conversion

Meta and GA4

Safe By Default

Automate Without Worrying About Spamming Clients

Guardrails are built in, so a workflow never texts someone who opted out, wakes a client at midnight or floods their phone. Test before you publish and see exactly what happened afterwards.

  • Marketing messages only go to clients who agreed to receive them
  • Quiet hours hold marketing messages until your sending window opens
  • A weekly marketing message limit per client
  • Test runs before you publish, plus version history to restore any earlier version
  • A run log and analytics for every workflow: enrolled, messages sent and bookings attributed

Run Log

Version 3 · Live

Maya R. · Send SMS

Delivered

Completed

Sasha T. · Send SMS

Waiting for quiet hours to end

Waiting

Chloe D. · Send SMS

The client hasn’t agreed to marketing messages

Skipped

Jada P. · Send Email

Already got enough marketing messages this week

Skipped
Test RunVersion HistoryConsent Checked
Testimonials

See What People
Say About Perceny

1 / 23
Revenue & Retention
Perceny has been a breath of fresh air. The system is operationally sound and gives us so much more stability with booking and payment processing. Since joining we’ve convinced a lot of other shops in our state to join too. The system is industry leading, the service is phenomenal, and our revenue and client retention have increased immensely.
Jaymes XayaCEO at Lavish By Minor Details
400+
Active Salons
2M+
Appointments Booked
FAQ's

Frequently Asked Questions

Discover the questions we get asked a lot to easily find answers to common questions.

Still have Questions?

Book a Demo and our team will walk you through everything.

Workflows are included on the Business and Elite plans, with all 65 templates, the visual builder, test runs and version history. They are not part of the Entry and Solopreneur plans.

Put Your Salon On Autopilot.

Rebooking, win-backs, missed calls and no-shows handled by workflows that run while you work.

Get Started
  • No contracts
  • Free migration
  • Live in ~10 minutes
  • Support 7 days a week