Show Percy Copilot a Screenshot or Photo

Some questions are easier to show than to type. Percy Copilot, the assistant your team talks to inside Perceny, reads pictures you attach to a message: a screenshot of a screen you are stuck on or an error you got, a photo of a printed price list you want on your menu, a picture of next week's paper schedule. Ask about it in the same message, or send the picture on its own.

Attach pictures on the webCopy a link to this section

Open Percy with Ask Percy (or ⌘J on a Mac, Ctrl+J on Windows), then add pictures to the message box in any of three ways:

• Attach Pictures: the paperclip at the left of the message box opens your files. Pick one or several.
• Paste: copy a screenshot and paste it into the message box (⌘V or Ctrl+V). Pasted words stay words; a pasted picture is attached.
• Drop: drag pictures from your desktop onto the chat. The chat says Drop pictures to attach them while you hold them over it.

Each picture shows as a thumbnail above the message box and uploads straight away, with a spinner on it until it is up. The send button waits until every picture is up. The × on a thumbnail takes it off the message; a picture that failed to upload shows a retry arrow, so tap it to try again.

Attach pictures in the appCopy a link to this section

In the Perceny app, open Percy and tap the paperclip beside the message box. Choose:

• Choose from Photos to pick up to four pictures from your library,
• Take Photo to use the camera (the app asks for the camera the first time), or
• Paste Image to attach a screenshot you copied.

The thumbnails, the spinner and the × work the same way as on the web.

What you can attachCopy a link to this section

Up to four pictures per message: PNG, JPEG, GIF, WebP, or a phone's HEIC photo, which is converted on upload. Documents and SVG files cannot be attached. Your message and its pictures show in the chat as you sent them; tap a picture to see it full size.

Percy reads what is in the picture and works with it the way it works with what you type. It looks things up to check what it read, and a change it makes from a picture (new prices from a photo of your price list, say) still waits for your Confirm, like any other change. It answers only from what the picture shows: if part of it is cut off or unreadable, it says so rather than guessing.

On later messages Percy still sees the pictures of your last few messages. Older ones are no longer shown to it, so send a picture again if you want to ask about it much later in a long chat.

Which model reads the picturesCopy a link to this section

A message with pictures always runs on a model that can see them, never on the quick router. If the model you picked in the chat cannot read pictures (DeepSeek V4.1 Flash, for example), that one message runs on your business's Copilot model, or the platform default if that cannot read them either, and a small note under the answer names the model that answered. Your pick stays as it was for your next messages. See AI Models and Effort for choosing models.

A picture counts toward the message's usage like the words do, at the rates of the model that read it.

Card and ID photos are never keptCopy a link to this section

Before Percy, or the chat history, sees a picture, it is checked for payment cards and identity documents. A photo of a card (front or back) or an ID is removed from your message and never kept, and Percy answers that it does not look at them, without charging the message. To take a card payment, use checkout or send the client a secure payment link.

If the check cannot run at that moment, the message is not sent and you are asked to try again in a moment; your words and pictures stay in the message box.

Like the words of a chat, the pictures are cleared from Copilot's history after the same retention period.