Email Several People From a Conversation
Write one email to several people with To, Cc and Bcc, use Reply and Reply All, keep answers from people you copied in the same conversation, and give a client more than one email address.
A wedding party, a parent booking for their kids, a client and their planner: some emails are for more than one person. In Messaging, an email you write from a conversation can go to several people at once, and the answers come back into the same conversation.
Write to several peopleCopy a link to this section
- Open the conversation in Messaging and pick Email as the channel (on the phone app, tap Reply and choose Email).
- The To line starts with the client's address. Type another address and press Enter,
a comma or a space to add it. You can paste a list straight from your email app too, names
and all (
Ana Lopez <[email protected]>, [email protected]). - Click Cc or Bcc at the end of the To line to open those lines.
- Cc: copied in. Everyone in To and Cc sees each other's address.
- Bcc: blind copy. They get the email, and nobody else on it can see their address.
- Click into a line before typing to see the client's saved addresses and the people already in this conversation, and pick one.
- Remove someone with the × on their name, or press Backspace in an empty line.
When more than one person is in To and Cc, the composer says that they will see each other's address. If they do not know each other, put them in Bcc instead.
An email reaches at most 20 people, To, Cc and Bcc together. Something that is not an email address stays in the line in red, so you can fix it.
Reply and Reply AllCopy a link to this section
Hover an email in the thread (or tap it on the phone) and choose Reply or Reply All.
- Reply goes to whoever wrote that email.
- Reply All also copies everyone else it was written to or copied to. Your own address is never added, and nobody who was blind-copied is ever included.
You can switch between Reply and Reply All above the email while you write it, and still add or remove people by hand.
When someone you copied in answersCopy a link to this section
If you copy a client's partner, planner or parent and they answer, their email lands in the same conversation, under their name. Perceny does not create a new client for them: they are a person on the email, not a client of yours. Your AI receptionist does not answer them automatically; you do.
Who an email went toCopy a link to this section
Every email in the thread shows To: and who it was written to, with +2 when it went to more people. Click it (tap it on the phone) to see From, To, Cc, Bcc, Date and Subject. Bcc is shown only on emails you sent, and only to team members who may see client contact details.
Clients with more than one email addressCopy a link to this section
A client can have a main email and Additional emails on their profile (Clients, open the client, Edit). Emails a client sends from any of their addresses land in their conversation. Their main email is the one Perceny uses on its own: booking confirmations, reminders, receipts, marketing blasts and workflows all go to the main address only. Their other addresses are offered when you add people to an email by hand.
UnsubscribesCopy a link to this section
If someone you add is a client who unsubscribed from your emails, the email is not sent and Perceny tells you who, so you can take them off and send again. Marketing blasts never put clients side by side: each person gets their own email.