Your Plan, Add-Ons and Coupons

Your Perceny bill has three parts: the plan, any add-ons, and anything you have bought on top (messaging credits). This page is about the first two. Payouts (the money coming to you) are a different thing entirely, covered in Payouts, fast payouts and your Perceny bill.

Where it livesCopy a link to this section

Business Settings → Billing, visible to the owner only. Not managers, not global support staff: strictly the owner.

Skipping your free trialCopy a link to this section

A free trial gets everything except what costs Perceny money. Phone numbers, number transfers, blasts, text messages to your clients (reminders, confirmations and replies included) and the free monthly credits wait for a paid plan; emails and everything else work during the trial. If you want them now, you do not have to wait for the trial to run out.

On the billing page, a plan still in its trial shows Skip Trial & Pay Now. It asks first: "Your free trial ends today and the card on your subscription is charged {price} for the {plan} plan. Phone numbers, number transfers and blasts unlock right away, and your plan renews from today." Press Pay {price} Now to confirm.

• If the card goes through, the trial ends, your plan is active, and the paid features unlock straight away, without a reload.
• If the card is declined, nothing changes: you are still on your trial, and you can update the card and try again.

Add-onsCopy a link to this section

Add-ons extend the plan without changing it. Each row shows its monthly price ("$X/month"), and Add to Subscription buys it.

The two you are most likely to want:

• Two-Way Messaging: "Unlock the two-way inbox: see and reply to client texts and emails from one thread, plus 15 extra credits every month." See The two-way inbox.
• Additional Phone Number: "Extra dedicated phone numbers for your team, billed per number. Your first number is always free."

Perceny tells you exactly what buying it costs before you agree: "You'll be charged $X today and $X/month going forward, billed to your card ending in NNNN. Cancel anytime from the Add-Ons section."

Rows can also say:

• "Included in your plan": you already have it; there is nothing to buy.
• "Renews on {date}": active, with its next charge.
• Complimentary / No charge: "Perceny granted this add-on to your business. Contact support to make changes."
• "N extra number(s)": a quantity add-on, where the count comes from elsewhere.

Phone numbers are managed on the messaging pageCopy a link to this section

This trips people up. The extra-numbers add-on is billed here but managed there: "Numbers are added and removed from the messaging page."

So to add a second number you go to Messaging → Phone Numbers and provision one; the subscription line follows automatically. And if messaging is unavailable for your business, the billing page says so rather than letting you strand a charge: "Messaging is unavailable for your business, so numbers cannot be changed here. Contact support to remove numbers and stop this charge."

See Your texting numbers.

Cancelling an add-onCopy a link to this section

Two possible outcomes, and the confirmation tells you which you are getting:

• "You keep access until {date}. No further charges after that.": you have paid for the period; you keep it.
• "This add-on ends right away. No further charges after that."

Cancelling the extra-numbers add-on and cancelling the numbers themselves are not the same action. Remove the number on the messaging page; that is what stops the charge, and it comes with a three-month restore window. Cancelling billing alone leaves you in an inconsistent state you will have to call us about.

When your plan endsCopy a link to this section

Add-ons ride on your plan, so they end with it: no further add-on charges, and extra numbers are removed. Your first phone number stays on the messaging page, but it stops sending texts and taking calls (calls to it are not forwarded or answered), and it is permanently released 3 months after the plan ends. Subscribe again before then and you keep it automatically. See Your texting numbers.

Add-ons need a subscriptionCopy a link to this section

You cannot buy an add-on without an active subscription and a saved card:

• "Add-ons are billed with your Perceny subscription. Set up an active subscription first to purchase add-ons."
• "An active subscription with a saved payment method is required to purchase add-ons."

Other messages you may see: "This add-on is not available on your current plan.", "This add-on is already active for your business.", "Payment past due", "Payment failed". A past-due plan is worth fixing the same day. Texts stop as soon as a charge fails, and you have 7 days from that first failed payment to update your card: after that, your booking website, kiosk, your own app and your page in Perceny Go are switched off, online bookings are refused, and the AI receptionist stops answering calls, until the plan is paid. The days are counted from the first failure, so Stripe's retries do not add time. The banner at the top of your dashboard and app counts them down, and the payment-failed email says how many you have. Paying brings everything back right away.

CouponsCopy a link to this section

If Perceny has given you a coupon code, you redeem it against your subscription from the billing area. It applies as a discount on the Perceny bill; it is not a client-facing discount and has nothing to do with the discounts you create for your own clients. Those are Apply discounts and promo codes.

Why billing sometimes disappears in the appCopy a link to this section

Open the app's menu and you may find no Billing row at all. Three reasons, all deliberate:

1. You are not the owner. The row is owner-only, strictly.
2. This is a demo business. There is no real subscription behind it.
3. App store rules. In regions where steering users to pay outside the app store is not allowed, the app hides the entry point entirely.

Where it does appear in the app, it opens in your device browser rather than inside the app; a purchase flow never renders in-app.

The same goes for the app's inbox when Two-Way Messaging is not on: it says what the add-on does and what it costs, and Go to Add-Ons opens the Add-Ons tab of your billing page in your device browser. On iPhone, and where store rules apply, it explains instead that add-ons are managed by opening Perceny in a web browser.

Use the web dashboard for billing and none of this applies.

Credits are not a subscriptionCopy a link to this section

Messaging credits are bought separately, in packs, and can top themselves up automatically. They are not part of the plan and running out of them does not affect your subscription; it just stops your texts. See Credits, segments and auto recharge.