Kiosk Settings, Switch by Switch

Features Configuration → Kiosk Settings covers the tablet clients touch when they walk in: what it offers, how the queue is ordered, and what it collects before someone joins the line.

The tab opens with the Kiosk permission category.

The home screenCopy a link to this section

Four switches remove options from the kiosk home screen:

• Hide Book Appointment from Kiosk
• Hide Check-In Appointment from Kiosk
• Hide Walk-In from Kiosk
• Hide Waitlist Status from Kiosk

Show Menu in Kiosk adds a button for clients to browse your full service list.

The walk-in flowCopy a link to this section

Choose Stylist Before Service: asks kiosk clients to pick a stylist first, then a service.

Hide Stylists in Kiosk: hides individual stylists, so clients can only choose Any Available Stylist.

Skip Service Selection in Kiosk: clients only choose a stylist; the service is decided in the chair.

Single shared waitlist (join the business): kiosk walk-ins join one queue for the whole shop rather than a stylist's own. The stylist step is skipped, the wait estimate comes from the soonest availability across the business, and a stylist is assigned later, before checkout. This is the barbershop-style setup.

Customize Any Available Stylist (Walk-Ins): how the Any Available option is worded and presented.

Required Client Fields (Kiosk Walk-in): which client details are mandatory.

Hide Prices from Kiosk Walk-In: hides service prices on the walk-in screens.

Ordering the queueCopy a link to this section

Prioritize Availability for Walk-Ins: orders the waitlist by which stylists are free soonest rather than by arrival time.

Respect Walk-In Waitlist Order: when people are already waiting, a new walk-in is placed after the last person in line instead of filling the first available gap. This is the "no queue jumping" switch.

Show Estimated Wait Time: shows clients an estimate when they join.

Maximum walk-in wait time (minutes): if the estimate exceeds this, the kiosk suggests booking an appointment instead. 0 means no limit.

Check-in locationCopy a link to this section

Restrict Check-In With GPS: blocks a client from checking in when their phone is too far from the shop.

Allowed Check-In Distance (meters): how far is too far.

Cards and depositsCopy a link to this section

This block is where most of the money rules live. Read Deposits and prepayment alongside it.

Enable card capture for kiosk booking: lets clients add a card when booking at the kiosk, by tapping it on the reader or entering it on screen. Whether that saves a card or charges a deposit follows your regular appointment prepay settings.

Require card for kiosk walk-ins: clients must add a card on the reader before joining the walk-in waitlist. Off by default, so walk-ins can pay later.

Walk-in card capture sets what happens when someone joins the queue: save a card on file, or charge a deposit.

Always require a card on file: every walk-in must at least save a card before joining. This is the kiosk equivalent of the booking-side "always require card on file".

Require a deposit from new clients: a client's first walk-in must leave a deposit, mirroring the new-client prepay rule in booking.

Honor must-prepay clients at the kiosk: a client flagged "prepay required" is charged a full deposit on a kiosk walk-in, exactly as on their bookings.

Walk-in deposit amount: a fixed amount charged as the deposit. Leave empty to use a percentage instead.

Walk-in deposit percentage: a percentage of the ticket total, used when no fixed amount is set.

Walk-in no-shows and cancellationsCopy a link to this section

Walk-in no-show fee / Walk-in no-show fee percentage: charged on the saved card when a walk-in is marked a no-show. The fixed amount wins; leave it empty to use the percentage.

Walk-in cancellation fee / Walk-in cancellation fee percentage: the same, for a cancelled walk-in.

Charge Default Card on File for Walk-In No-Shows: when the walk-in itself had no card attached, fall back to the client's default card.

Charge Default Card on File for Walk-In Cancellations: the same, for cancellations.

Require Card After Walk-In No-Show: a client must keep a card on file before joining a waitlist again after a no-show. This includes choosing "I'm not coming" or declining arrival.

Require Card After Walk-In Cancellation: the same, after a staff-resolved cancellation made past the configured wait.

Walk-In Cancellation Window (Minutes): how many minutes after joining a cancellation counts as late. 0 means every cancellation counts.

Show No-Show Policy For Pay-In-Person Walk-Ins: discloses the policy on the confirmation screen even when no card step was shown. Turn this on if you intend to enforce fees; a policy nobody saw is hard to defend.

Tips at the kioskCopy a link to this section

Hide Tips From Walk-In Kiosk: turns tips off everywhere in the walk-in kiosk, for every payment method. It overrides the setting below.

Also Ask for Tips When Paying in Person: by default the kiosk only asks for a tip when the client pays now, by card or tap. Turn this on to also ask when they choose to pay in person.

Closing walk-in tickets automaticallyCopy a link to this section

Auto-Finish Walk-In Tickets: closes the walk-in ticket after its end time. This covers pay-in-person and cash walk-ins, and save-card-on-file walk-ins (which close as cash, with the saved card kept only for a possible no-show fee).

Auto-Finish Delay (minutes): how long to wait first.

Auto Finish Time Reference: whether the delay counts from the walk-in's start or end time.

Thank-You Message Delay (minutes): holds the client thank-you until this many minutes after the walk-in's end time, so it never lands mid-visit.

Auto-Finish Deposit Walk-Ins: closes walk-ins where a deposit was charged, and charges the remaining balance to the saved card. This is separate from the general setting above, which covers pay-in-person, cash and save-card walk-ins.

Deposit Walk-In Auto-Finish Delay (minutes) and Deposit Walk-In Auto-Finish Reference: the same two controls for those.