Ticket Settings, Switch by Switch

Business Settings → Features Configuration → Ticket Settings controls how a ticket is built, what can go on it, and how it closes. It opens with the ticket permissions block; everything below is a business-wide default.

Who can do what

The tab starts with the Ticket permission category, split by role (Stylist, Cashier, Owner, Manager). This is where you decide who may create tickets, edit prices, apply discounts, refund, and check out. Changing it here changes it for every person holding that role.

The front desk

Front Desk Cashier On Duty — turn this on when someone is at the desk taking payment, so charging clients for services and products routes to them rather than to the stylist. Turn it off on days nobody is on the desk.

Disable Checkout From Business — when on, a ticket that belongs to the business rather than to a person (a shared-waitlist walk-in, for example) cannot be checked out until a stylist is assigned to it. Use this if you have ever found revenue with nobody's name on it at the end of the month.

Hide Floating Checkout Button — hides the floating checkout button on every page, for everyone. Some shops find it gets tapped by accident on a tablet.

Building the ticket

Allow selection of multiple services — lets one ticket hold several services. Off is unusual, but some single-service shops prefer it.

Allow booking multiple services as separate appointments — only appears when the setting above is off. Clients and staff can still book several services online or at the kiosk, and each one becomes its own appointment.

Allow Quantity for Ticket Items — shows a quantity field, so two of the same product or service is one line rather than two.

Allow booking quantities as separate appointments — the same escape hatch as above, for quantity.

Allow Personalized Services — lets staff add a one-off service with a custom name and price. Handy for "something we do not usually sell"; risky if you want a clean catalogue. Pair it with a price permission if you only trust some people with it.

Require Client Details in Ticket — a client must be selected before the ticket can be completed. Turn this on if your client list has holes in it; every ticket then contributes to the CRM.

Max Tickets Per Stylist — how many tickets one person may have open at the same time. A low number keeps people from starting five and finishing none.

Minimum ticket duration (minutes) — a floor on how long a ticket counts for, which matters for anything driven by time.

Timing and the shift list

Hide Service Timer — hides the timer shown while a ticket is open. Turn it off if you do not track time per service.

Hide from shift before appointment and Minutes before appointment to hide from shift — automatically pull someone off the shift list when they have an appointment coming up inside that window, so walk-ins do not get assigned to a stylist who is about to be busy.

Hide from shift after unchecked-out appointment and Minutes after end time to hide from shift — the same idea after the fact: someone with an overdue appointment that was never checked out stops receiving new walk-ins.

Collaboration

Approval required for collaboration — a stylist must approve before someone else adds them as a collaborator on a ticket. Turn this on if people have been added to work they did not agree to.

Disable Collaboration Appointments Online — clients can no longer split their services between stylists when booking online or at the kiosk. Staff can still create collaboration appointments from the calendar. See Run a collaboration between two stylists.

Money on the ticket

Add Transaction After Ticket Update — when a ticket total changes after checkout, Perceny records the difference automatically: a charge if the new total is higher, a refund if it is lower. Leave this on unless you deliberately want to reconcile those by hand.

Enable Cash Change Checkout — when a ticket is paid in cash, a dialog opens to work out the change. Small thing, saves mental arithmetic at a busy desk.

Reset Tip After Changing Payment Type — switching the payment type to cash resets the tip to zero. Turn this on if you have seen card tips accidentally survive a switch to cash.

Refresh Previous Tickets Commission — when a stylist's commission percentage changes mid-period, apply the new rate to every ticket already in that period. When off, existing tickets keep the rate they were closed at. This one is worth a deliberate decision: see Change a commission rate mid-period.

Show Full Commission Rate — displays commission rates at the agreed value (70%, say) even when a supply price lowers the effective rate. It changes only the number staff see, never what is paid.

After checkout

Print Receipt After Checkout — prints automatically once a ticket is fully paid, with any payment method.

Send Finish Pending Tickets Reminders — push-notifies stylists who still have tickets open and pending. Pair it with Max Tickets Per Stylist to keep the board clean.

Appointments Main Page — makes Appointments, rather than Tickets, the landing page for the business.