Learn Perceny, One Task At A Time
Short, practical walkthroughs for the things you actually do: booking a client, splitting a service between two stylists, fixing a payment that was rung up as cash, and every setting in between.
7 of 110 tutorials
Appointments & Booking
The calendar, online booking, walk-ins, the waitlist, and the kiosk.
Book, Reschedule and Cancel an Appointment
Creating an appointment from the calendar, moving it, changing the professional, and what happens when a client does not turn up.
Recurring Appointments and the Appointment Waitlist
Standing appointments that repeat, and capturing demand when nothing is available.
Messaging & Inbox
The two-way inbox, templates, your texting numbers, and what credits pay for.
Automatic Confirmation Calls and Callbacks
Have the AI receptionist confirm tomorrow’s unconfirmed appointments, offer a cancelled slot to the waitlist one client at a time, text or call back whoever you missed, and chase a deposit hold before and after it lapses, within the hours you set.
Check What Your AI Receptionist Booked
Every booking the AI receptionist makes, by phone or by text, is listed under Messaging → AI Bookings with where it stands: booked, held for a payment, expired unpaid, awaiting your approval, or cancelled. Here is what each status means, why an unpaid hold disappears from the calendar, and how to confirm or decline a request from the list.
Settings Reference
Every tab in Features Configuration, switch by switch.
On the Phone
Running the shop from the app: the calendar, checkout, earnings, and the menu.
Troubleshooting
Fixing what already happened: wrong payment type, wrong stylist, wrong amount.
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