Perceny Academy

Learn Perceny, One Task At A Time

Short, practical walkthroughs for the things you actually do: booking a client, splitting a service between two stylists, fixing a payment that was rung up as cash, and every setting in between.

7 of 110 tutorials

Payments & Cash

Card readers, cash, tips, refunds, disputes, and the register.

Refund a Ticket or a Single Item

Giving money back: full refunds, partial refunds, the text and email that tell the client, what the receipt shows, what happens to commission and tips, and when to use Ignore Previous Payments instead.

Intermediate6 minWeb & app

Clients & Marketing

Client records, memberships, rewards, referrals, and campaigns.

What Your Clients Actually Receive

Every automatic message Perceny sends a client, when it fires, and how to make sure the right ones arrive.

Beginner6 minWeb dashboard

Messaging & Inbox

The two-way inbox, templates, your texting numbers, and what credits pay for.

Message Templates and Variables

Rewrite what Perceny sends automatically, insert client variables, and build reusable templates for blasts, without breaking the links inside them.

Intermediate8 minWeb dashboard

Your Receptionist's Weekly Digest

Every Monday morning, owners and managers get the AI receptionist's week by email and push: calls answered, bookings and their value, holds placed and paid, hand-offs and why, missed calls and what it did about them, and the top issue from its call reviews. Here is what each line means, who gets it, and how to switch it off.

Beginner4 minWeb & app