Learn Perceny, One Task At A Time
Short, practical walkthroughs for the things you actually do: booking a client, splitting a service between two stylists, fixing a payment that was rung up as cash, and every setting in between.
15 of 91 tutorials
Getting Started
Your first week: set the shop up, load the menu, add the team, take money.
Appointments & Booking
The calendar, online booking, walk-ins, the waitlist, and the kiosk.
Require Deposits and Prepayment
Taking money up front: who pays, how much, when it stops being refundable, and how the kiosk mirrors it.
Charge Cancellation and No-Show Fees
Setting the fees, deciding which card they hit, requiring a card from repeat offenders, and making them stick.
Payments & Cash
Card readers, cash, tips, refunds, disputes, and the register.
Take a Card Payment
Charging a card on the reader, on the phone with Tap to Pay, and by sending a payment link.
Take a Cash Payment and Give Change
Cash at checkout, the change calculator, where the money is recorded, and what changes when stylists keep their own cash.
Split a Payment Across Methods
Part cash, part card, a gift card and the rest on a phone — taking several payments against one ticket.
Refund a Ticket or a Single Item
Giving money back: full refunds, partial refunds, what happens to commission and tips, and when to use Ignore Previous Payments instead.
Stylist Keeps Cash, Explained
What happens to the money, to commission, and to the balance when stylists keep the cash they collect.
Who Pays the Processing Fee
Passing card costs to clients, keeping inside surcharge law, and deciding what the stylist absorbs.
Handle a Payment Dispute
What a chargeback is, what evidence actually wins one, and how to respond before the deadline.
Send a Payment Link
Let a client pay a ticket from their own phone — with or without a tip, with an expiry, and without them being in the building.
Settings Reference
Every tab in Features Configuration, switch by switch.
On the Phone
Running the shop from the app: the calendar, checkout, earnings, and the menu.
Troubleshooting
Fixing what already happened: wrong payment type, wrong stylist, wrong amount.
Paid as Cash by Mistake? Fix It in Under a Minute
Use Ignore Previous Payments to refund the cash and recharge the ticket on a card, without deleting the ticket or unpicking the commission.
Card Reader Will Not Connect
Working through a terminal that is offline, unresponsive, or charging without showing anything.
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